FAQ – Read Carefully Before you order

How Do I Place an Order?

The easiest way to order is simply though the website.

  • Select the product you want from the ‘Browse All Products’ menu.
  • Choose the specifications you require and click on the price to add to the cart.
  • Now proceed to checkout page and fill delivery and shipping Information.
  • Upload your artwork here or send via email to us ( artwork@print365.ie )
  • Complete all fields and proceed to payment.

Once the payment is made, you will be redirected back to the website and will see the order Info. We will check the artwork you supplied for quality measures and will confirm you back via email before printing.

Or

You can simply place an order via email ( sales@print365.ie ) – send us the order description along with artwork. we will check the artwork and will send you a link for payment to confirm the order to next stage.

What is Cutoff time for Orders:

Cut off time for the orders is 4:00 pm.  All the order received & artwork approved before 4:00 pm  will be processed same day and order after 4:00 pm will be considered as Next day orders.

Cut-off time for Next day Dispatch is 12:pm ( If any delay occurs due to artwork not sent in print ready format, then we will not be responsible for delay ).

Can I change my Order once artwork is Approved?

Once the order has been approved we are unable to make any changes to the artwork or the order itself due to the quick turnaround times we offer.

Please bear this in mind when you are checking your proof, if you have any questions feel free to mail us.

What are the Methods of Payments?

All orders are place by a credit/debit card or PayPal payment through the website.

When Will I receive My Order:

We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.
Delivery Time ( Turnaround Time ) 
Delivery time starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Print365. It is measured in working days.
The turnaround time is selected at the time of ordering.
By way of example, if artwork is APPROVED on Monday, before 4pm on a three day TAT, it will be dispatched from us on Thursday. Similarly, if it is APPROVED on Monday before 3pm on a 48hr  TAT, it will dispatch from us on Wednesday.
We will not accept liability for missed ship dates due to non-payment.
Please note, all deliveries weighing in excess of 300kgs will take 48 hours to ship as standard.

Couriers
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.
Failure to Deliver
When your job is dispatched from us, you will be emailed details of the courier company and the tracking number of your goods. If the delivery attempt fails, the goods are returned to us. You will be charged the cost of all re-delivery attempts.
Please note for pallet deliveries only:
Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery.

If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.

Can I collect my order or arrange for my own courier?

Unfortunately due to the number of orders that we process each day and the automation of our process we are unable to offer collection in person or alternative couriers